Frequently Asked Questions

Webinars

Everything you need to know on how to attend a webinar, cancel a webinar registration, get credit and much more...

New Membership FAQ's

Pick your trainings, save 20–40% automatically, and add coworkers free. Browse these FAQs to see how the new CharityHowTo membership makes nonprofit learning easier and cheaper.

Webinars & Workshops

Webinars are quick and focused; workshops go deeper with more hands-on guidance.

Password

Forgot or lost your password? Take a look at these FAQs on how to reset your password.

Slides and Materials

Can't find your slides and bonus materials? Take a look at these articles for info on how to access them.

CFRE

Looking for instructions on how to redeem your CFRE-CharityHowTo points?

Receipt

Need a receipt? Here is how to get it!

Certification of Completion

Whenever you register for a live event and or view an on-demand course you earn a certificate of completion when you view a minimum of 80%

Certificate of Competency

A certificate of competency is a certificate you earn after completing a series of courses both free, premium, on-demand or live.

Small Nonprofit Discount Program

This program is dedicated to making professional development more accessible and affordable for smaller organizations.

Frequently Asked Questions from our Customers

Find quick answers to the most common questions our customers ask about our services, courses, and support.