---
title: Will I lose access if my payment fails or my renewal doesn’t go through?
description: If a renewal payment fails, your membership benefits pause until the payment issue is resolved. Your account itself remains active.
---

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# Will I lose access if my payment fails or my renewal doesn’t go through?

## If a renewal payment fails, your membership benefits pause until the payment issue is resolved. Your account itself remains active.

If your renewal payment fails—for example, due to an expired card or billing issue—your **membership benefits will pause**, including member discounts and coworker access.  
However, your CharityHowTo account remains active, and you will not lose access to any individual courses you purchased outside the membership.

To restore membership benefits, simply update your billing information or contact **support@charityhowto.com** for help resolving the payment issue.

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