Some of your emails are landing in my promotions or spam folder. How can I prevent this?

We totally get how frustrating that can be — and we want to make sure you never miss an important update or training reminder from us.

Here are a few quick tips to help make sure our emails land in your main inbox:

📹 Watch the short videos below for step-by-step instructions based on your email provider:
Gmail Inbox (1-Min Tip)
Outlook (Online) (1-Min Tip)
Outlook (Desktop) (1-Min Tip)

Additional tips:
  • Move our emails to your primary inbox manually once, and your email provider will often remember your preference.
  • Add our email address to your contacts or safe sender list.
  • Check your Promotions or Spam folder regularly — sometimes even the best emails get lost!

If you're still having trouble, feel free to reach out to us at our email support@charityhowto.com

We're happy to help!