New Membership FAQ's

Browse to answer your questions about the new test savings CharityHowTo membership!

• Can I cancel my membership at any time?
• What is the new CharityHowTo membership?
• What happens if I'm a Gold Member and miss a live webinar?
• I purchased a membership but I still see the standard price associated with webinars & workshops
• What happens if I cancel my membership before it ends?
• How do I update my billing information for my membership?
• Do all live webinars become recorded webinars?
• How do I prevent my membership from automatically renewing?
• What is the difference between a Gold Membership and a Silver Membership?
• What is the difference between a CharityHowTo webinar and a CharityHowTo workshop
• Can I change the coworkers included with my membership at any time?
• How do I add coworkers to my membership?
• Are discounted courses refundable?
• Where can I see all upcoming live webinars and workshops?
• Do coworker accounts expire when my membership ends?
• How do I know which discount level (20–40%) my membership includes?
• Do coworkers get the same discounts and benefits that I do?
• How do I find on-demand classes?
• Can I upgrade from Silver to Gold?
• Will I lose access if my payment fails or my renewal doesn’t go through?
• I’m on the old CharityHowTo membership. What happens if I want to move to the new model?