---
title: I have not received my login info/webinar confirmation email
description: Many times our emails go to your SPAM folder or get blocked by a firewall, but you can always log in to your CharityHowTo library where you will have access to your upcoming webinar login information
---

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# I have not received my login info/webinar confirmation email

Many times our emails go to your SPAM folder or get blocked by a firewall, but you can always log in to your CharityHowTo library where you will have access to your upcoming webinar login information by hovering over the webinar. See the video below.

<iframe class="hs-responsive-embed-iframe" height="315" src="https://www.youtube.com/embed/hjuSe-wDyjs" style="position: absolute; top: 0; left: 0; width: 100%; height: 100%; border: none;" width="560" allowfullscreen data-service="youtube"></iframe>

You can also check your inbox, along with your junk and/or spam folder, looking for the confirmation registration email that goes out from **CharityHowTo Admin** (customercare@gotowebinar.com), the subject line will always be the name of the webinar you registered for + the word "confirmation" next to it. That email includes the link to join the webinar. 

You will always get three separate emails that include the link to join:

1. The confirmation registration email, immediately after the purchase/registration
2. The first reminder email, that goes out 24 hours before the webinar
3. The second reminder email that goes out 1 hour before the webinar starts

If you don't find any of them there, please email us at support@charityhowto.com and we'll be happy to assist you.

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