I have not received my login info/webinar confirmation email

Many times our emails go to your SPAM folder or get blocked by a firewall, but you can always log in to your CharityHowTo library where you will have access to your upcoming webinar login information by hovering over the webinar. See the video below.

You can also check your inbox, along with your junk and/or spam folder, looking for the confirmation registration email that goes out from CharityHowTo Admin (customercare@gotowebinar.com), the subject line will always be the name of the webinar you registered for + the word "confirmation" next to it. That email includes the link to join the webinar. 

You will always get three separate emails that include the link to join:

  1. The confirmation registration email, immediately after the purchase/registration
  2. The first reminder email, that goes out 24 hours before the webinar
  3. The second reminder email that goes out 1 hour before the webinar starts

If you don't find any of them there, please email us at support@charityhowto.com and we'll be happy to assist you.