---
title: I tried to reset my password and didn't get the reset password email
description: First, be sure to check your junk and spam folder. You may also need to contact the email administrator at your organization to make sure our domain "charityhowto.com" is not blocked by your email sys
---

[Skip to content](https://support.charityhowto.com/knowledge/i-tried-to-reset-my-password-and-didnt-get-the-reset-password-email#main-content)

English

Show submenu for translations

[Submit a Ticket](https://support.charityhowto.com/knowledge/kb-tickets/new?hsLang=en)

![logo-square.jpg\]](https://support.charityhowto.com/hs-fs/hubfs/logo-square.jpg?width=40&height=40&name=logo-square.jpg)

Open main navigation

Close main navigation

- English
  
  Show submenu for translations
- [Submit a Ticket](https://support.charityhowto.com/knowledge/kb-tickets/new)
- [Go to charityhowto.com](https://www.charityhowto.com/)

[Go to charityhowto.com](https://www.charityhowto.com/)

 Hi, how can CharityHowTo help you today?

- There are no suggestions because the search field is empty.

1. [Frequently Asked Questions](https://support.charityhowto.com/knowledge?hsLang=en)
2. [Password](https://support.charityhowto.com/knowledge/password?hsLang=en)

# I tried to reset my password and didn't get the reset password email

First, be sure to check your junk and spam folder. You may also need to contact the email administrator at your organization to make sure our domain "charityhowto.com" is not blocked by your email system.

Could it be because you used a different email address to register for CharityHowTo's webinar?

Email us at [support@charityhowto.com](mailto:support@charityhowto.com)and we would be happy to help reset it for you.

<iframe width="560" height="315" src="https://www.youtube.com/embed/fY0gLgeOLpE" title="YouTube video player" frameborder="0" allow="accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture" allowfullscreen style="position: absolute; top: 0px; left: 0px; width: 100%; height: 100%; border: none;"></iframe>

- [Webinars](https://support.charityhowto.com/knowledge/webinars?hsLang=en)
- [Updated Membership FAQ's](https://support.charityhowto.com/knowledge/updated-membership-faqs?hsLang=en)
- [Webinars & Workshops](https://support.charityhowto.com/knowledge/webinars-workshops?hsLang=en)
- [Password](https://support.charityhowto.com/knowledge/password?hsLang=en)
- [Slides and Materials](https://support.charityhowto.com/knowledge/slides-and-materials?hsLang=en)
- [CFRE](https://support.charityhowto.com/knowledge/cfre?hsLang=en)
- [Receipt](https://support.charityhowto.com/knowledge/receipt?hsLang=en)
- [Certification of Completion](https://support.charityhowto.com/knowledge/certification-of-completion?hsLang=en)
- [Certificate of Competency](https://support.charityhowto.com/knowledge/certificate-of-competency?hsLang=en)
- [Small Nonprofit Discount Program](https://support.charityhowto.com/knowledge/small-nonprofit-discount-program?hsLang=en)
- [Frequently Asked Questions from our Customers](https://support.charityhowto.com/knowledge/frequently-asked-questions-from-our-customers?hsLang=en)

[![Chill listening crop-3](https://support.charityhowto.com/hs-fs/hubfs/logo-square.jpg?width=24&height=24&name=logo-square.jpg "Chill listening crop-3")](https://support.charityhowto.com/knowledge?hsLang=en)

Charityhowto.com Help Center

Copyright © 2026, CharityHowTo